Veterinary Receptionists provide a front-facing service to all clients visiting a veterinary practice, greeting both the patient and owners in a calm and reassuring way. This is a very important role in a practice, and providing a great service can lead to customer continuing to support the business for their pet’s treatments.
Receptionists will answer calls, collect payments for treatments, open mail, and sell pet care items. They may also maintain patient records and schedule appointments, sending reminders to owners.
You’ll need:
excellent customer service skills, both in person and over the telephone, and enjoy working with people
to be confident and out-going
to be thorough and pay attention to detail
patience and the ability to remain calm in stressful situations
to be able to carry out tasks on a computer, keeping accurate records
You may have previous business administration or customer service experience.
Around 35-40 hours per week, with flexibility needed to cover evening and weekend shifts where needed. There will be opportunities to work part-time.
Answer phone calls, which may involve answering questions and scheduling appointments.
Handle incoming and outgoing mail and emails.
Greet clients and let the appropriate nurse or vet know of their arrival.
Update and file patient charts.
Process credit card payments and prepare bank deposits.
Retrieve prescriptions.
Assist with pet care purchases such as pet food, supplements, and grooming items.
Maintain the cleanliness of any client waiting areas.
You’ll be working primarily at the desk of a veterinary practice reception.
Training is an essential part of any job, giving you the skills and knowledge you need to do your job safely and correctly. It also helps to strengthen your current skill set and prepares you for the next stage in your career.
Apprenticeships help you build the experience and skills that employers want to see. No matter what stage you’re at, they’ll help set you up for a bright future. There are lots of ways to get involved.
Depending on the size of the practice, you may be able to progress to a supervisory or managerial role over time, such as reception team leader or office manager. You may decide to move into role more focused on animal care, such as a Veterinary Assistant.
Veterinary Receptionist will usually work in one of the following industries. Click below to find out more about possible career paths.
From cats and dogs to endangered species, taking care of animals is a rewarding and interesting career path.
59% of households in the UK own a pet, according to a recent survey by the Pet Food Manufacturers Association, while in the Republic of Ireland, this increases to an estimated 61%, so if you want to build a career around working with animals then you’re going to be spoilt for choice. Job roles are incredibly varied – if taking care of domestic animals like cats and dogs isn’t for you, why not think about veterinarian work where you help look after wildlife or livestock? Or if you go wild for exotic species, why not explore the dynamic worlds of conservation and zookeeping?
The choices are endless and every role – and route into it – is different. It’s worth spending a little bit of time thinking about your strengths and weaknesses, as well as the kind of animals you’d like to work with – we’ve put together a few options for you to think about.
Over 120,000 people work in Veterinary and Animal Care services occupations in the UK.
Between the RSPCA, SSCPA and USPCA charities, over 32,000 animals in the UK were rehomed or released in 2020
There are over 1,500 veterinary businesses in the Republic of Ireland, employing almost 4,000 people
During 2021, the Dog Trust charity in the Republic of Ireland received 2,155 requests from people wanting to rehome a dog, and increase on the previous year of 82%
These courses are perfect if you are starting out on your career but they are also great for people already in jobs who want to improve their skills.
To find out more about qualification levels in England please visit Regulated Qualifications Framework (RQF) for England and Northern Ireland or Framework for Higher Education Qualifications for England, Wales and Northern Ireland (FHEQ) .
To find out more about qualification levels in Northern Ireland please visit Regulated Qualifications Framework (RQF) for England and Northern Ireland or Framework for Higher Education Qualifications for England, Wales and Northern Ireland (FHEQ).
To find out more about qualification levels in the Republic of Ireland, please visit National Framework of Qualifications for Ireland (NFQIE)
To find out more about qualification levels in Scotland please visit Scottish Credit and Qualifications Framework (SCQF).
To find out more about qualification levels in Wales please visit Credit and Qualifications Framework for Wales (CQFW) or Framework for Higher Education Qualifications for England, Wales and Northern Ireland (FHEQ).
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These courses are perfect if you are starting out on your career but they are also great for people already in jobs who want to improve their skills.
Whether you’re just starting out in the workplace, want to upskill or are considering changing direction, Apprenticeships are a fantastic way to build your career. Apprenticeships combine work with on-the-job training, so if you want to earn as you learn, there’s an apprenticeship out there for you – you can even start an apprenticeship if you already have a degree.
Work, earn and learn – no matter where you are in your career, an apprenticeship can set you up for a bright future.
Let’s get started!
Want to take on an apprentice? Employers start here.
An apprenticeship is a unique blend of work experience and study to help build the skills and knowledge you need for your career. Apprentices are employees – they have a contract, are paid and get the same benefits as everyone else. But the difference between an apprenticeship and a normal job is that apprentices are regularly released from work for training. Sometimes that’s a day a week, sometimes it’s for a longer block – it all depends on the job and the apprenticeship.
Apprentices work for all kinds of people at all kinds of stages in their lives. Most apprentices fall into one of three categories:
Previously restricted to school leavers and young people, apprenticeships are now a dynamic way of retraining people of all ages - there’s no upper age limit. The minimum age to become an apprentice is 16 and candidates can’t be in full-time education.
Apprenticeships offer a unique combination of paid work and study. They’re an exciting option for anyone who wants to gain experience, upskill or change career while working.
They offer a chance to work, learn and earn:
Interested in becoming an apprentice? Search for current opportunities and apply here.
Find your apprenticeship
You can also check vacancies on employer websites or get in touch with your local careers service.
What’s it like to work, earn and learn? Find out what apprentice life is really like.
Explore apprenticeship stories
Thinking about your finances is important when you're looking at courses and training - different types of funding support is available depending on what type of course you're interested in and where you are located. We recommend you contact the training provider for more information on course costs and financing, but here are some links to connect you to support available:
Skills Hub Scotland is an online skill sharing marketplace creating new opportunities to learn and share skills. Wherever you are located - if you have a skill to share, or a skill to learn, Skills Hub Scotland can help.
Initially founded as a response to the Scottish Government’s CivTech 5 programme in 2020 and aiming to offer a platform for those in rural or remote locations, Skills Hub Scotland has been developed into an important sectoral resource. If you have a skill to share with others or are a training provider, list your workshop or course (all skills from all sectors are welcome). If you are a learner, use Skills Hub Scotland to search for and book a course!
STEM is an approach to learning and development that incorporates the areas of science, technology, engineering and mathematics. Learning in STEM connects to Education for Sustainable Development/Learning for Sustainability and the Sustainable Development Goals – this helps learners to understand that STEM plays a vital role in finding solutions to real world issues or challenges such as protecting biodiversity and tackling climate change. There are multiple pathways into a land-based STEM career including apprenticeships, further and higher education. This means that a career in STEM is open to everyone!
STEM Learning is the largest provider of STEM education and careers support in the UK. Their STEM Ambassadors programme sees volunteers representing a vast range of STEM-related jobs work with young people to bring STEM subjects alive through real life experiences. They help to open the doors to a world of opportunities and possibilities which come from pursuing STEM subjects and careers. To become a STEM Ambassador, you can register via the STEM Learning website: https://www.stem.org.uk/stem-ambassadors/join-stem-ambassador-programme
Lantra have worked in collaboration with STEM Ambassadors in Scotland to create two specific UK-wide Ambassadors schemes - Forestry and Aquaculture. Through these schemes, we want to make sure that those working in forestry and aquaculture have the support materials they need to take part in STEM activities. To find out more and register for the schemes, please follow the links below:
Smart Futures helps young people in Ireland discover the STEM subjects and careers that might be right for them. Co-ordinated and managed by Science Foundation Ireland, their programme allows young people to connect with people that are working in STEM, the organisations they’re working in and what their interests and skills are.
Why not take a look at the Industries Explorer as an introduction to the different areas you could work in.
If we can support you with any specific information, please click the button below to get in touch.
