Learner of the Year Awards 2023 - Video Submissions

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We're sorry that you're still experiencing issues when accessing and uploading your videos/photos to Lantra's Video Store. The recommended browser to use is Google Chrome when accessing the site.

 

To correct the issue, can you please clear your browser cache (where photos, videos and files etc are stored in your internet browser) and ensure that you're using the latest version of your Internet Browser (e.g., Google Chrome, Microsoft Edge or Mozilla Firefox).

 

Please use the step-by-step guides to clearing your cache below for each browser.

Upload your video

Google Chrome

  1. Click on the 3 dots at the top right of the Chrome window
  2. Click Settings
  3. On the left side, go to 'Privacy and security'
  4. Click on 'Clear Browsing Data'
  5. A small window titled 'Clear browsing data' will appear
  6. Click on the dropdown next to 'Time Range' and select 'All Time'
  7. Click the 'Clear Data' button
  8. Finally, when back on the 'Privacy and security' page, in the Safety Check section, select 'Check Now' - this will check your browser for safe browsing
  9. Close the browser, then reopen and try again
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Microsoft Edge

  1. Click on the 3 dots at the top right of the Edge window
  2. Click 'Settings'
  3. Click 'Privacy, search, and services
  4. Scroll down to the section beginning 'Clear browsing data'
  5. Next to 'Clear browsing data now', click on 'Choose what to clear'
  6. You should see a small window titled 'Clear browsing data'
  7. Click on the dropdown next to 'Time Range' and select 'All time'
  8. Click the 'Clear Now' button
  9. Scroll down to the 'Security' section
  10. Ensure 'Microsoft Defender SmartScreen' is ticked
  11. Ensure 'Block potentially unwanted apps' is ticked
  12. Close the browser, then reopen and try again

Mozilla Firefox

  1. Click the 3 bars at the top right of the Firefox window.
  2. Click 'Settings'.
  3. Click 'Privacy & Security'
  4. Scroll down and find 'Cookies and Site Data'.
  5. Click 'Clear Data...'.
  6. Ensure that both items are ticked.
  7. Click the 'Clear' button, then click 'Clear Now'.
  8. Back on the 'Privacy & Security' page, click on the 'Manage Data' button.
  9. You should see a small window titled 'Manage Cookies and Site Data'.
  10. Click the 'Remove All' button.
  11. Click the 'Save Changes' button, then click 'Clear Now'.
  12. Close the browser, then reopen and try again.
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